I have a Pixma MX410 printer and recently installed a new PG-210XL black ink cartridge that I ordered using this Amazon link: https://www.amazon.com/gp/product/B001CSMJJE/
The cartridge arrived in a sealed box and gives every impression of being authentic but it has not been able to print a single page cleanly without spots and smudges and I have wasted most of a morning trying to troubleshoot. At this point I suspect it may be defective.
I started with nozzle check pages and cleaning the black ink group per official support instructions. Then moved on to deep cleaning, and ultimately cleaning the encoder film as suggested in this thread: https://community.usa.canon.com/t5/Printer-Multifunction-Support/Pixma-MX410-printer-streaks-and-smu... as well as cleaning off the cartridge itself with warm water. Here is a photo album of all the pages printed throughout this effort, only a few of which are even close to correct:
I also noticed the nozzle plate area fairly floods with ink after only a single print job. Here is a shorter album demonstrating what the cartridge looks like before and after use:
At this point I have about resigned myself to RMA and replace but in the decade or so that I've had this printer I have never seen this behavior before. I would appreciate any second opinions or advice from the community. How likely is it that an authentic OEM cartridge would behave this way if the printer is functional? (I have had no previous issues and the color cartridge seems to work perfectly.)
Solved! Go to Solution.
Replace the cartridge as defective. If it doesn't work, its the printer.
Bay Area - CA
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