PIXMA G5040 printing queue is stuck on each file.

[BatmanSwicth]

Hi there,

I'm using the G5040 on Windows 10 by Wi-Fi, and each and every print gets stuck. It reproduces on my laptop as well as on my PC. I also see there are no new drivers released since April 2019 and it's version is still 1.0.0 (facepalm). And I don't see any related settings in the mobile app as well.

So I have to clean my printing queue just after printing a file. And it isn't cleaned up automatically. It must loosing a connection (or the session is expired) while printing and printer a response signal is lost or whatever. It's really annoying.

Is there a way to fix the issue so that the printing queue would cleaned of printed files automatically?

[Stephen · Accepted solution]

Hello!

Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. The PIXMA G5040 isn't sold or supported by our team here at Canon USA. 

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.