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Clearing error code C0000 on Pixma MP640

cdeviney
Apprentice

Is there a secret to clearing my printer of this error code C0000? I have Pixma MP640.

I tried powering down and also unplugging for 15 minutes. Thanks for your input Woman Sad

4 REPLIES 4

Patrick
Product Expert
Product Expert

Hi cdeviney,

 

The C000 error is a generic internal error code.  Unfortunately, it could mean one of many things.  To try to resolve the C000 error, please follow the following steps:

 1.  Turn off the printer and disconnect the power cord and USB cable.

 2.  Remove paper from the automatic sheet feeder (in the back).

 3.  Gently pull jammed paper out, if any.

     3-1.  If paper is visible from the ASF, use both hands to pull the paper out slowly.

     3-2.  If paper is visible from the paper output slot, use both hands to pull the paper out slowly.

 4.  If the paper tears and a piece of that remains inside the printer, open the printer cover and remove the paper from inside the printer.

 5.  Check ASF with a bright light to check for obstructions.  Remove any if found.  Please view attached image for an example of pacing material.

 6.  Open the rear cover to check if the paper is jammed.

 7.  Pull out the cassette and check if the paper is jammed inside the cassette area.

 8.  Load paper back into the ASF or cassette.

 9.  Reconnect the power cord, turn on the printer and confirm that the Alarm light is off. (If there was any jammed paper remaining in the printer, the paper may be automatically ejected.)

If the above procedure does not resolve the C000 error, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

I get a errorcode C000 on my Pixma MP640. As fas as I can see there is no paper problem.

Thanks in advance for any tips.

 

Rob

brynika
Apprentice
I have the same issue. Only difference is my Pixma MG6620 is brand new and never been used. I tried to set up the printer but continue to get the COOO code. I followed all the steps above and still nothing happens. Please HELP!!!

Hi brynika,

 

It is recommended that you contact live technical support. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

A Technical Support Representative will be able to resolve this issue.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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