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Clearing Support code 1681 on PIXMA MX922 printer

bdturner
New Contributor

We have Support code 1681 on the large black ink cartridge on our PIXMA MX922 printer and haven't been able to clear it by replacing the ink cartridge or unplugging the power cord. It's on a wireless network. So far we haven't found any help on line for this problem. Help us if you can!

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi bdturner,

Please open the cover to your printer and remove all of the ink tanks.  Please make sure that all of the ink tanks are Canon ink tanks and all of the orange tape/cellophane has been removed.  Please make sure that the correct ink tanks are being used as well:

CLI-251M magenta
CLI-251BK black
CLI-251Y yellow
PGI-250BK black
CLI-251C cyan

Please look inside of the printer where the ink tanks make contact with the printer and verify that there is nothing in each ink tank's slot that may be preventing contact.

Please reinsert the ink tanks and please close the cover.

If the error persists, your PIXMA MX922 would require service.  If your PIXMA MX922 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

If your PIXMA MX922 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.






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