11-15-2017 02:15 AM
12-01-2017 12:36 AM
Hi River,
You can remove and reseat all of the ink tanks and print head in the printer by following the steps shown here. Should the issue with the ink tank not being recognized continue, the printer may require servicing. We ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.