09-26-2016 02:54 PM
09-28-2016 08:20 AM
Hi evitcefed,
You can try performing a print head alignment on the unit by following the steps located here to see if this will resolve the issue. If the problem continues, please try cleaning the encoder film of the printer by following the steps located here.
If you still experience difficulty after following the above recommendations, the printer may require servicing. We ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) for further assistance. A Canon technical support representative will be happy to help. There is no charge for this call.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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