Canon TS8120

[Kfox2]

Please help. This is a new printer and new computer. It was working but all of sudden said to check connection. I uninstalled the printer from my computer and reset the printer. Both are hooked up to the WIFI but neither my mobile device or my computer still cannot find the primer. What can I do?

[Michael]

Hello.

Make sure that the computer is on the same Wi-Fi network as the printer.  Then turn the printer off and back on to see if the unit will be able to print again.

If the issue persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

[Kfox2]

Thank you. I will contact support. Hopefully they don't charge. If they do I'll just take it back

[Kfox2]

Wait! It was a different network. Not sure how that happened. Thank you though. That worked.