We have a customer that has an error 5011 on a TS8320.
There are numerous sites online that list how to perform a reset other Canon printers, but they all involve a hardware Stop/Cancel button. The TS8000/TS9000 series only have one button on them, the power button - everything else is on the touch screen.
So in this case, how can we do a full printer reset?
I do not want to call Canon support for this. I do not have the printer on-hand to test with, I need to help a customer via email, so I would need a reply here.
The 5011 error can be caused by a paper jam. To check for this, please follow the steps provided on this page:
That page covers other error codes, but the methods for checking for paper jams are the same.
If the 5011 error persists, your PIXMA TS8320 would requier service.
If the printer was purchased less than a year ago, it is in warranty and it can be replaced. Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:
If your PIXMA TS8320 was purchased greater than one year ago, it is out of warranty.
You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.
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