Canon TS6120 Support code 6004

[ttw1014]

I have tried all suggested remedies for the Code 6004 and have not had any success.  Has anyone else figured out how to clear this code?

[ArthurJ]

Hi,

I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer. If the error comes back, your TS6120 will require service. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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[ttw1014]

Thanks for your suggestions, but this did not fix the problem.  I ended up calling and taking advantage of the upgrade program.  Do you have any suggestions of how to discard the old one?

[Tiffany]

You can learn more about recycling programs here