03-16-2023 07:14 PM
It's connected with a usb cable. I have two laptops that are nearby, neither will print.
The "processing... please wait momentarily" message shows up as soon as I try to print anything from either printer.
I can copy and scan.
Solved! Go to Solution.
03-17-2023 01:52 PM
Hi Rick,
Thanks for your reply. I'm on Windows 10 (both laptops). I installed the drivers again and still the same results. I'm guessing that it's the cable. I don't have a spare one to test.
I'd like to use the wifi connection, but I could never get them to work. The printer is maybe five feet away from the router. I can move them right next to each other on the floor if necessary. When I try the quick Wifi setup on the printer, just now, I get the message, "Follow the instructions on your computer or smartphone." Then I don't know what to do.
Can you give me a link as to how to connect the printer through Wifi?
Thanks in advance for any help.
Andy
03-17-2023 10:11 AM - edited 03-17-2023 10:12 AM
Greetings,
TS5320 connected via USB.
Drivers for the printer are available here:
Canon Support for PIXMA TS5320 | Canon U.S.A., Inc.
You didn't say what OS build and version your laptops were (PC or MAC)?
Have you tested with a different USB cable, and if newer MACs are being used, are you using some sort of adapter to connect to USB-C? (may or may not apply)
Since you have multiple devices, is there a reason why you are not using the printer's network connectivity options? This would allow all devices on a network to see and utilize the printer.
~Rick
Bay Area - CA
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03-17-2023 01:52 PM
Hi Rick,
Thanks for your reply. I'm on Windows 10 (both laptops). I installed the drivers again and still the same results. I'm guessing that it's the cable. I don't have a spare one to test.
I'd like to use the wifi connection, but I could never get them to work. The printer is maybe five feet away from the router. I can move them right next to each other on the floor if necessary. When I try the quick Wifi setup on the printer, just now, I get the message, "Follow the instructions on your computer or smartphone." Then I don't know what to do.
Can you give me a link as to how to connect the printer through Wifi?
Thanks in advance for any help.
Andy
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