Canon TS5151 printer- can't add exclamation mark to password because it doesn't exist on the screen!

[davidovitch]

My co-working space has recently changed the wifi password, and to our horror, this means we can't get our communal printer, the Canon TS5151, to connect, because the new password has an exclamation mark. When you try and change the password, the mini screen only offers letters and numbers - on the screen where the numbers are, there are loads of empty boxes where presumably all the punctuation options on a keyboard would normally appear, but there's nothing there!

Anyone any ideas on how to fix this? Is this a fault with this printer or a general problem with this model? Many thanks!

[shadowsports]

Greetings,

Special characters are supported. 

Canon : PIXMA Manuals : TS5100 series : Setup Guide

[davidovitch]

Hi, I'm afraid my screen is not like that at all. On the numbers screen, there is NOTHING except the numbers. There are no characters! Hence the problem. Is this a fault with the printer?

[kridder77]

 I’m having the same problem with my TR8520 but under the numbers, the keyboard is blank.  

[Stephen]

Tap that

[kridder77]

That's what I pressed, which is why it's in red, and you can see that nothing is displaying.

[Stephen]

With every tap, it should cycle through the different options - numbers/symbols/letters. 
You'll find the setup software at https://canon.us/TR8520Setup if you need one-on-one help, call 800-652-2666.