Canon TS3522 Paper not feeding fully?

[brucefl56]

Hi, helping a friend out. The TS3522 the paper will load initially but will not go into the printer to print. It goes part way down and you can hear the mechanism seemingly working, but the paper doesn't go any further than the initial pull. I looked or paper in the machine, I did the tools 7 after that it gives me the error 03 paper stuck.

I looked inside pretty thoroughly and find nothing. I really don't want to take it apart. At the price of sending and repair it isn't worth it.

I would appreciate any suggestions.

Thanks Bruce

[Patrick]

Hi brucefl56,

Please remove all of the paper from your TS3522 and then please disconnect the power cord.

Once done, please look down through the paper path to check for jammed paper / foreign objects.

Next, please open the front cover and look in the area around the ink for jammed paper / foreign objects, making sure to look in the extreme left and right sides.

There are videos available that will show this as well.  Please use this link:

https://ij.manual.canon/ij/webmanual/ErrorCode/TS3500%20series/EN/ERR/1300.html?ref=1300

If the error persists, your PIXMA TS3522 would require service.  If your PIXMA TS3522 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your product and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA TS3522 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? If so, please click the Accept as Solution button so that others may find the answer as well.