Thanks for joining the conversation, rgmans25!
So that the Community can help you better, we need to know exactly which version of Windows is running on your computer and whether you're trying to connect your PIXMA TR4720 via Wi-Fi or via a USB cable. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
