Canon TR4550 Printer Wont Scan Anymore

[actorborn]

My new  Canon TR4520 Computer Printer/ Scanner stopped communicationg after 2 weeks on my Windows 7 Desktop. It still prints and and is only connected thru a USB Cable. Not Remotely.  Will not self repair..says cannot connect to USB? But it still  Prints.. what happened? Nothing has channged. I even reinstalled the software off the disc.

[Tiffany]

Welcome to The Canon Forums!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. While the commmunity is welcome to chime in, the Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

[actorborn]

I Live in Houston Texas..

[actorborn]

I bought this at Best Buy.

[Stephen]

Hi!

We apologize for the mistake - in your original post, the heading said you had a TR4550, which isn't sold or supported by our team here at Canon USA.

We do see in your post you state you have a TR4520. If you do have a TR4520, you can download the software from within your My Canon Account at canon.us/account

If you need additional assistance, you can reach out to support. You will need to register your printer prior to calling. You'll also find the contact information within your My Canon Account. They're available Monday through Friday from 9am to 9pm (ET). 

Again, we apologize for the confusion!