06-25-2020 10:50 AM
Hello,
I've had my Canon printer for about 2 years and it suddenly started to make horrible crunching noises and damaging my prints. Heres a picture of what the end result always is
For some reason it misaligns (this is when the horrible crunching noise happens) and it bends the edges of the paper while smudging ink on it.
I have tried all printer utility options at least 2 times (cleaning, deep cleaning, autohead alignment, roller cleaning, bottom plate cleaning) but nothing has worked. I even checked to see if something was stuck in there and physically cleaned the rollers with que tips/swabs. Nothing has changed.
I'd appreciate any help!
06-25-2020 03:04 PM
Hello.
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06-25-2020 04:06 PM
UPDATE: Cleaned the rollers some more as well as replaced all the ink. Now it works...sometimes lol
01-11-2021 12:36 PM
11-24-2024 01:41 PM
Hi, I'm running into this problem too.
Any help on an actual fix? I don't use my printer often and it sat for a while (a few months), but started doing it when I started using it again (suggesting a cleaning was necessary). However, I've gone through the MacOS "cleaning", "roller cleaning" and "bottom plate cleaning" several times and it's still doing it. I've also replaced all the ink.
I think it's worth noting it's only doing this on "A3+ 13x19" paper (borderless or not borderless seems to make no difference), everything smaller (like A3 or 8x10) or less ink-intensive prints don't seem to have such an issue(for example, a mostly white 13x19 print and there was no problems).
I have the latest drivers, so it's not that. And it's happening printing from both iOS and MacOS.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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