cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Canon Printer IX6820 damaging paper and misaligning right at the end of printing

Steffegan
Apprentice

Hello,

 

I've had my Canon printer for about 2 years and it suddenly started to make horrible crunching noises and damaging my prints. Heres a picture of what the end result always is 

 

IMG_0718.jpeg

 

For some reason it misaligns (this is when the horrible crunching noise happens) and it bends the edges of the paper while smudging ink on it. 

 

I have tried all printer utility options at least 2 times (cleaning, deep cleaning, autohead alignment, roller cleaning, bottom plate cleaning) but nothing has worked. I even checked to see if something was stuck in there and physically cleaned the rollers with que tips/swabs. Nothing has changed. 

 

I'd appreciate any help!

 

3 REPLIES 3

Michael
Product Expert
Product Expert

Hello.

 

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Steffegan
Apprentice

UPDATE: Cleaned the rollers some more as well as replaced all the ink. Now it works...sometimes lol 

Hello Steffegen. I am also starting to get a line missing ink. It is a faint white line about the same location on my 13x19 photo paper at the end of printing. Did you have damaging paper and misalignment right away or did you see the line white line first? I am new to the community and I posted my issue with a photo of my problem. Please let me know how you cleaned the rollers. I'm going to do an ink replacement, as well. Are you still having problems printing? Thank you for any help!
Announcements
08/18/2023: Canon EOS R5 C training series is released.

07/31/2023: New firmware updates are available.

CR-N700 - Version 1.2.0

CR-N500 - Version 1.3.0

CR-N300 - Version 1.3.0

CR-X300 - Version 1.1.0


06/30/2023: New firmware version 1.0.5.1 is available for EOS-R5 C

05/31/2023: New firmware updates are available.

EOS R6 Mark II - Version 1.1.2

EOS R6 - Version 1.8.2

EOS R7 - Version 1.3.1


05/18/2023: New firmware updates are available.

EOS Rebel T100 - Version 1.1.0

EOS Rebel T7 - Version 1.2.0

EOS 5D Mark IV - Version 1.4.0

EOS 6D Mark II - Version 1.2.0

PowerShot Elph 360HS - Version 1.1.0.0

PowerShot SX420 IS - Version 1.1.0.0

PowerShot 620 HS - Version 1.1.0.0

PowerShot SX720 HS - Version 1.1.0.0

PowerShot G1X Mark III - Version 1.1.0.0

PowerShot G7X Mark II - Version 1.2.0.0

PowerShot G9X Mark II - Version 1.1.0.0

 

04/20/2023: New firmware version 1.4.1 is available for EOS R3

03/30/2023: New firmware updates are available.

EOS R5 - Version 1.8.1

EOS 1DX Mark III- Version 1.7.1

Speedlite EL-1 - Version 1.0.2

03/30/2023: Product Advisory for EF50 F1.2 L USM

03/30/2023: Product Advisory for EOS R10


02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5