Canon Pixma iX6800 printer

[jackiesundquist]

The printer continues to flash orange and states support code 1300. THere is no paper jam anywhere.  When I turn the printer back on, it takes a piece of paper and slides it through.  I cannot click roller cleaning as the troubleshooter recommends.  I have only used the printer a few times.  I cannot take it anywher due to COVID> please advise! I need this for my work at home duties ASAP

[Patrick]

Hi jackiesundquist,

Please follow the steps on this page to resolve the error you are experiencing:

https://ugp01.c-ij.com/ij/webmanual/ErrorCode/iX6800%20series/EN/ERR/1300.html

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

[jackiesundquist]

i have already done these steps multiple times; hence the reason i made contact.  what next??

[Hector]

Hi jackiesundquist,

The issue that you are describing looks like the printer needs service. The 1300 error would usually mean there is an obstruction in the printer. Since the printer is pulling a sheet of paper through the printer on start up and is giving you the error, it would mean the paper feed is damaged.

The printer has a 1 year warranty and you can click the link HERE to create a Canon account to see what service options you have.

Outside of the 1 year warranty, you can contact our sales department at 1-800-652-2666 to use our Upgrade Program. The Upgrade program will give you a discount and free shipping on a replacement printer.