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Canon Pixma MX492 Offline

micheleg
Apprentice

Hi, I got a new wireless router, I added it to the printer and it said 'connected', however when I go into 'printers and scanners' on my computer, I deleted the printer because it wasn't connecting anyway, now when I search for printers it's not there. I followed the Canon video for downloading the installation software and went through the whole process but towards the end it said the printer couldn't be found. Any advice? 

Thanks-

Michele

1 REPLY 1

shadowsports
Elite

Greetings,

Set up instructions can be found here.  

 

Canon Knowledge Base - Wi-Fi Set Up With Windows - PIXMA MX490 / MX492 Printer

 

If you new router is dual band and uses the same SSID name for both boradcasts, this might cause problems.  I would suggest disabling the 5Ghz broadcast temporarily, then re-enable once the ptinter is connected.

~Rick
Bay Area - CA
~R5C (1.0.1.1) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 3080Ti FTW3 Ultra
~ImageClass MF644Cdw ~Pixel6 
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