Canon Pixma MX472 print head alignment problem

[motro]

Everytime I try to run the print head alignment, the paper jams. The paper doesn't jam when I do a copy, although the copy doesn't turn out well because the letters are misaligned. The other functions also run fine without jammming the paper. Any ideas?

[shadowsports]

Greetings,

You might have another issue based on your description, but this is another problem area to check:

https://support.usa.canon.com/kb/index?page=content&id=ART143651

[MsLDGreen]

hey motro did your print head alignment ever was resolve