12-13-2012 04:34 PM
12-18-2012 12:30 PM
Hello Terry.
To try and resolve this issue, please unplug the power from the unit for about 25-30 minutes. Once this time frame has passed, plug the unit in directly to a wall outlet to see if the printer will power on.
If the issue persists, please contact our support group using the "Contact Us" link below for additional options.
This didn't answer your question or issue? Find more help at Contact Us.
06-02-2017 07:33 PM
I have turned off the printer for over 30 min and the problem 5B00 persists. Any idea?
06-02-2017 07:43 PM
Hi latinroger,
Since the error remains, please reach out to our support team by Email at http://Canon.us/SupportCF and they'll be happy to further assist.
Thanks!
04-24-2013 07:43 AM
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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