Canon Pixma MG5650: my computer cannot see it

[Flavietto]

Hello everybody,

few years ago I bought a MG5650.

I have two laptops, and they didn't saw the printer online. It was online, no problem to connect it to the net: just the laptops didn't saw it. I followed the procedure, the printer was connected to the net, then, when I scrolled the online printer's list, my laptops didn't saw it

Then I did "something", and both they started to see it.

I really don't remember what.

Now, I've rebooted one of these laptops and... I've the same problem again: it can't see the printer online.

Really, I don't know why. The other laptop still see it without problem. This one doesn't.

Can you help me?

Thank you

[Flavietto]

Up!

Help please!

[Crista]

Hi Flavietto! 

Welcome to The Canon Forums, and thank you for your inquiry!

We appreciate your participation, though we need to let you know that your product seems to be a model that is not supported by our team here at Canon USA.

The Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click here and select your country or region for your support needs.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!