03-13-2022 02:47 PM
This multi function print-copy-scan Canon keeps providing Support Code 5B00 and tells me a Printer error has occurred. From checking various sources online, unplugging it and plugging it back in with other procedures like holding down buttons at certain intervals have not remedied the issue. My impression that it's likely a problem with the ink absorber, but I can't gain access to it to try to clean it. That might not be the problem anyway. Any ideas for a cure? Thank you for your help.
03-13-2022 04:33 PM - edited 03-19-2022 03:07 PM
It looks like an ink absorber...I had a similar problem with my Canon (this exact model: https://productz.com/en/canon-pixma-mg3650/p/WG1L0) a few months ago and I replaced the printer with a new one...
03-13-2022 10:37 PM
It may be the ink absorber, but I can't figure out how to access the foam pad so I can clean it. The carriage holding the ink cartridges isn't accessible either.
03-14-2022 12:39 PM
Hi,
The issue is being caused by the ink absorber pads inside the printer. It would be more cost effective to replace the printer compared to having the ink absorber replaced and the absorber counter reset.
You would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 1.1.0.0
PowerShot SX420 IS - Version 1.1.0.0
PowerShot 620 HS - Version 1.1.0.0
PowerShot SX720 HS - Version 1.1.0.0
PowerShot G1X Mark III - Version 1.1.0.0
PowerShot G7X Mark II - Version 1.2.0.0
PowerShot G9X Mark II - Version 1.1.0.0
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!
EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STMCanon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.