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Canon PIXMA TS8350: PGBK not printing

SaijoBob
Apprentice

I have a new Canon TS8350 and the PGBK cartridge that came with the printer (official) is not printing.  Whenever I print the test pages there is no PGBK line and black text is coming out slightly blue.

 

Any suggestions?  I do not want to buy another PGBK cartridge to test in case the printer head is the issue.  As it is new I would not expect to need to do a deep clean?

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