07-14-2026 01:44 PM - edited 07-14-2026 01:55 PM
Was going along OK in my PIXMA TS3722 setup. But then there was a message from the Android app about the printer being offline. (I believe it was connected after I entered my WiFi password but I don't remember verifying that. But I didn't get an error message after entering the password. At least none that I saw. ) Then I began getting a pop-up message that says "Communicating with the printer... Please wait momentarily" .
It appeared to be stuck in an infinite loop issuing that message. The printer status at the top says "Offline". I got out of the app and back in and if I click the printer icon at the top it goes into the infinite loop again.
07-16-2026 10:47 AM
Hi Canonical99,
Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:
https://mycanon.usa.canon.com
Once logged in, click on your PIXMA TS3722 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it for you.
Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.
05/13/2026: New firmware updates are available.
EOS R5 Mark II - Version 1.3.0
EOS R6 Mark II - Version 1.7.0
03/17/2026: New firmware updates are available.
SELPHY CP1500 - Version 1.0.7.0
01/20/2026: New firmware updates are available.
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.