Canon PIXMA TR4720 Setup Instructions are a SCAM

[djdfiveo]

I recently visited Canon URL (https: // ij . start . cannon/Tr4720 ), which was what came with the box.  I was asked by a Shawn at customer support who aske me if he could call instead of chatting to make it easier.  His number was 617-420-[xxxx] from Everett, MA.  He told me I had all kinds of viruses (18,435 to be exact), including a trojan virus.  He tried to scam me out of $459.00 for cleaning up the computer and adding Windows 11-which my computer can't even support.  I told him I would call him back because this certainly didn't sound right even though it was coming right from Canon support.

I had a reputable computer repair service check my computer and it was virus free, with no problems at all!  Canon-you need to do something about this!!  I don't know how many people have been scammed this same way!  Cano-you bear responsibility for this and  should correct this before the lawsuits come rolling in!

[URL edited to protect other users.]

[Stephen]

If you're trying to set up your printer, perhaps a simpler link would be https://canon.us/ijstart 

It's a "shortcut" to the link included in the box and is easier to spell. There is no chat option at that link, no phone number, or any support option. That link ONLY includes software and manuals. 

For support, you need to create a My Canon Account and register your product. You can do that at https://canon.us/account.  From there, you'll find your personalized support options. 

[shadowsports]

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@reretram wrote:

That's how I got into trouble in the first place

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Yes, mis-spelling in URL's will cause problems and is only something you can control.

[Jennii]

I was almost scammed by a Canon tech guy from it sounds like India as my new canon PIXMA printer won't install and told it would cost $99.99!

[shadowsports]

Greetings,

Once again, I would like to state that you were not almost scammed by a "Canon tech guy". You did not speak to Canon.  You were speaking to a bad actor or criminal.  It's fraud.  All we can do is warn others to be more careful.  Understand, it is your responsibility to know who you are communicating with.