04-26-2014 08:16 PM
Hello,
I tried to scan documents, 8.5 x 11 and 8.5 x 14, but the bottoms of the documents keep getting cut off, i.e., not scanned.
How can I get my printer to scan the entire document length?
Thank You,
Jim
09-03-2017 05:44 PM
My problem was that photo's scanned were not getting the right side margin (estimated between 1/8 to1/4 inch missing). After using the proceedure below I get the complete image, ONLY if i scan from the IJ Scan Utility not from scan software that was installed and appears on the bottom right of desktop. I'm using Windows 7. I just recently purchased the MX922 as a replacement for an MX822 that all of a sudden gave invalid print head error and I couldn't find a solution to fix.
The other problem I see is that I have to select where to save the scanned document everytime if its not going to Documents.
The old MX822 software was much more intuitive and better in my opinion.
Any help would be appreciated.
09-03-2017 09:06 PM
Edward26,
Troubleshooting with our support group will be needed to narrow down the causes of your issues. Please contact our support group using the "Contact Us" link below for additional assistance.
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