Hi!
To have a better understanding of your issue, please let everyone know the specific model of the printer you have, it will likely be on the front of the printer on the bottom right corner, you may have to lift the paper tray to see it. Please also give as much detail as possible about the issue you're facing, including the operating system on your computer.
If this is a time-sensitive matter, please check out your other support options here.
Thanks!
