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Canon MX922: why won't my scanner scan photos in color?

qbdmar
Apprentice

Hello, my Canon MX922 produces color copies of everything, but when I scan a color photo, the scan results for a color photo are only in black & white, even when I push the "color" start button to scan.  However, the scanner will produce scanned color documents.  Please adivse how/where I need to adjust settings to produce scanned color copies of photos.  Thanks!

1 ACCEPTED SOLUTION

Jason
Whiz

Hi!

To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

View solution in original post

2 REPLIES 2

qbdmar
Apprentice

PS now I can't get it to scan documents in color...definitely need help with adjusting settings I'm sure! 

Jason
Whiz

Hi!

To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

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