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Canon MX922 printer displayed 1403 - incorrect type of printhead -

Gramby82023
Apprentice

after cleaning printhead and replacing it - message still appears 1403 - can't get any buttons to respond including menu - what can I do?

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

Since the error wont clear, the printer would require service. If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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