PIXMA MX922 banding in blue colors

[rmart911]

Have an older unit that works fine but the blue colors are banding lately.

This is despite several print head cleanings and alignments.

Any suggestion on how to get this working right again?

Please take a look at the topmost blue band to see what I'm talking about.
The scan didn't come across perfectly, note the 2 lines in the topmost blue section are consistent in color but the total line is divided top/bottom with a two-tone effect.

[Patrick]

Hi rmart911,

Cleaning the timing strip inside of your PIXMA MX922 may resolve this issue.  

To clean the encoder/timing strip, please follow the steps outlined in the following Knowledgebase Article available from Canon's web site:

https://support.usa.canon.com/kb/s/article/ART142447

This issue could be caused by the printhead as well.   The printhead is available from the Parts Department.  You may contact the Parts Department by dialing 1-866-481-2569.  The hours of operation the Parts Department are 9:00 AM to 7 PM ET, Monday through Friday.  They can provide you with availability and cost.

Please note, there is no guarantee that replacing the printhead will resolve this issue and there are no returns on parts purchased.

You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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