Canon MX922 duplex printing wrinkling page.

[billheston]

When printing 2 sided of a page the first page prints normally.  The page is then pulled back into the printer to print the reverse side.  When the page is pulled back it sounds like it is catching on something and when page comes out it is wrinkled.  Kind of like a wavy look when holding the page up and looking at it from the side.  Initially I had a paper jam and cleared it per instructions by removing the back panel and removing a jammed page.  Every since one sided print works fine but two died printing produces the wavy page.  Cannot see any think causing the problem.  Does anyone have any advice??     

[Ramona]

Hi billheston,

In addition to the steps you have already taken, performing a roller cleaning may resolve the issue the printer is experiencing. To do this, please follow the steps located here. If you still experience difficulty, the printer may require servicing; please call or email us at one of the methods on the Contact Us page for further assistance.

[billheston]

Canon Expert,

The roller cleaning did not do the trick.

Bill Heston

[rld]

The roller cleaning did not help for me either.

[Michael]

Hello.

To try and resolve this issue, please turn the printer off and unplug the power from the printer.  Then make sure that there are no loose obstructions inside the printer or paper paths.

If the issue persists, please contact our support group by using the following link:

 Contact Us.