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Canon MX920/922 Prints only from browser window on Windows PC

canon_fodder1
Apprentice

Hi, my Canon MX920 series printer has stopped printing from Word/Excel/Adobe PDF and only prints from the browser window in Chrome. I have updated the firmware on the printer, done all my updates on my Windows PC and reinstalled the printer. Still no luck. Has anyone come across this at all or know how to fix this?

I should add that when printing from Word/Excel/Adobe PDF the printer sounds like it is printing, but spits out blank sheets. Any help appreciated!

Thanks!

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi canon_fodder1,

First, a test of your PIXMA MX922 should be performed.  To do this, please follow these steps:

1.  Please press the MENU button on your PIXMA MX922

2.  Use the down arrow key until the wrench and screwdriver icon is selected, then press OK

3.  On Maintenance, press the OK button

4.  Select Print nozzle check pattern and then press OK

5.  Select Yes and then press the OK button

Please compare your test page with the example added at the bottom of this post.

Did a black grid print to the right of |PGBK| at the top of the page?

Are there any boxes missing within the grid?

Below that, did 3 blue, 3 pink, 1 yellow and 1 gray bars print?

If anything is missing, please make sure that each ink tank contains ink.

Next, perform a few printhead cleanings:

1.  Please press the MENU button on your PIXMA MX922

2.  Use the down arrow key until the wrench and screwdriver icon is selected, then press OK

3.  Select Maintenance then press OK

4.  Select Cleaning and press OK

5.  Select Yes and press OK

After performing 2 or 3 cleanings, please print another test page.

If the test page still does not print correctly, your PIXMA MX922 would require service.  If your PIXMA MX922 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

If your PIXMA MX922 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

MX922 Nozzle Check.jpg

 

 

 

 

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