imageCLASS MF249dw ;the proccessing/data continues to flash green light . I cannot receive

[gracare1]

Printer Canon Imageclass MF 249 DW operating system is Windows10  64 bit. two daysI sent a fax to a hospital to receive some documents. The facts the not go to anti-guts effects report immediately. I tried several times but I keep getting the facts reports that he did not go through. So the following day I saw that the processing/data l continue to flash green light. I cried many times to get it fixed  that was not successful. Unfortunately I called Canon and he told me that's – no more update on this printer. Right now I cannot fax and I cannot receive fax. When people fax to this printer it is them that it is engage. And on the screen when this light is flashing I see that I get a message that says receiving. I need some help since I cannot get any help from Canon because the state the date no more updates on these facts machine

[gracare1]

. Printer  canon  image class  mf 249 dw  operating system is Windows 10  64  bit. two days ago I sent a fax to a hospital to get some documents. The fax I sent did not go through and I received a fax report that it was not successful. I tried many times to send  fax and I  got  fax reports that they did not go through. The following day I found out that the processing/data on the pretest screen continue flashing green light. I called Canon  for technical  supports   but I was told that there was no more update for this printer. When I disconnect the phone cable, the green flashing light disappears. When is connected the flashing light comes on and on the screen of the printer I see a message saying  receiving. I have disable the  autodial belt   to prevent it from redialing. when this light continues to flash I cannot send or receive fax. and when people send fax it creates that my fax machine is engaged. and need some help

[DerrickL · Accepted solution]

Do you have phone you can check your land line with? 

Troubleshooting the Busy Signal on imageCLASS MF249dw

Check Phone Line Connection

• Ensure the phone line is functioning properly.
• Verify that the fax machine is connected to the correct port.
• Make sure no other devices are using the same line simultaneously.

Restart the Fax Machine

• Turn off the imageCLASS MF249dw.
• Wait a few moments, then turn it back on. This can help reset any temporary issues.

Test the Phone Line

• Connect a regular phone to the same line.
• Check for a dial tone. If there is no dial tone, there may be a problem with the phone line that needs to be addressed by your service provider.

Additional Considerations

If the busy signal persists after these steps, consider the following:

• Check for any settings on the fax machine that may restrict sending or receiving faxes.
• Ensure that the fax machine is not set to a mode that conflicts with receiving faxes, such as "Fax/Tel Auto Switch."

[shadowsports]

One additional question.  Is the phone line connected to the Fax port analog or VOIP?

[DerrickL]

Good question.

[gracare1]

I have tried all of your above suggestions, but the green light continue to flash when I reconnected the phone cable. No flashing when the phone is not connected. I will try Factory reset today.

[shadowsports]

Duplicate post 

https://community.usa.canon.com/t5/Printer-Software-Networking/imageCLASS-MF249dw-the-proccessing-da...

[shadowsports]

Greetings,

Although you've marked this post as solved, you appear to still have an issue.

I suggest you review the user guide below before resetting the device. 

Your phone line has to be connected to the lower port on the back of the printer.  An analog phone line is recommended.  Some VoIP providers support fax functions but you should confirm this If you are using a internet-based connection.

https://oip.manual.canon/USRMA-1354-zz-SS-enUS/contents/SS249_fax_062connectingthetelephoneline.html...

Deciding which fax receive mode to use: 

https://oip.manual.canon/USRMA-1354-zz-SS-enUS/contents/SS249_fax_058configuringinitialsettingsforfa...

Please confirm the above connection in settings.