04-10-2020 04:03 PM
Scanner not working, although Computer HP Pavilion x360 says scanner driver is working fine.
I don't know enough to know what I am missing or where to look next.
No issues with printing wirelessly. Just scanning.
I purchased HP laptop in January and believe I have used scanner since then.
I did download the MP Navigator EX program for the older MX420 (4.1).
Many thanks in advance for your help -- I deal best with recipe type help 🙂
(i.e., Click this, select that, click this, etc)
04-16-2020 03:31 PM
Hi MargauxW,
If you can print but you can scan, it sounds like the scanner driver needs to be reinstalled. To get the scanner driver that is needed, you can download the MX420 series MP driver from the link provided HERE. To download the driver from our site.
Once the download is complete, you can run or double click the file to start the installation.
Once the installation is complete, you can open MP navigator to try scanning again. If you are still unable to scan, I would need some additional information to assist further. If you can reply to this message with the information below.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
06-09-2021 07:46 AM
06-09-2021 04:18 PM
Hi mzwelker52,
When you attempt to scan using the MP Navigator EX, what is the error that you get?
At the bottom of the error message, what code appears?
06-12-2021 08:49 AM
Where is the MP Navigator EX?
06-16-2021 12:25 PM - last edited on 06-16-2021 12:33 PM by Danny
06-16-2021 12:28 PM
Can't get to the link you provided, this is the msg I got when I clicked on it:
Hmmm… can't reach this page
Check if there is a typo in mpnx_4_1-win-4_1_4-ea23_2.exe.
06-16-2021 12:34 PM
Hi! We've corrected the link in the reply above. Just click HERE to go to the downloads page for the PIXMA MX420 and look for MP Navigator in the list of available software.
Hope this helps!
06-16-2021 12:35 PM
I think I found the problem. I changed the default printer to a different option/selction and now it prints and scans correctly. I hope this was the fix!!
06-22-2021 02:45 PM
NEW PROBLEM!!! When I select scan on the printer/sacnner/fax, it opens the scanned item in the MP Navigtro bu tI can't figure out how to save it from there to my desktop. PLEASE HELP!!
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