Hi idahosbounty!
So that the Community can help you better, we will need to know if you're seeing any error messages. We also need to know the Computer Operating System you're using (Windows XP/Vista/7/8 or Mac 10.x), as well as the software you're scanning from and the way you connect to your printer (USB or networked via WiFi or Ethernet).
Any other details you'd like to give will only help the Community better understand your issue!
If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.
Thanks and have a great day!
