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Canon MP280 on Windows 11, Prints Green Instead of Pure Yellow & Violet Instead of Pure Magenta

Alvin777
Apprentice

Hello Canon friends.

On Windows 11 (latest build, latest updates), after I've done three deep cleaning, alignment, test prints and nozzle check to the Canon Pixma MP280 with original ink/s (bought from Canon's official store), whenever I print a one whole Letter size page of pure yellow and pure magenta, it prints pure green instead of pure yellow and pure violet instead of pure magenta.

The pure cyan (blue) and pure black print perfectly. Is this a Windows 11 bug? What could be the fix?

Thank you.

God bless, Rev. 21:4

1 REPLY 1

ArthurJ
Product Expert
Product Expert

 

Hi,

Since the issue persists after the cleaning, your printer would require service. 

If you printer is outside of it's 1 year warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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