10-07-2018 12:48 PM
Getting incorrect print head error 1405 on Canon MG7520 printer. This makes the 2nd Canon printer for me to fail with incorrect print head error message this year. Is this some covert product obsolence buried in the firmware of the printers? If you wish to keep a customer base, you best start designing and selling better quality products.
Will a replacement printhead resolve the problem? If so, give me the product number for it. It is the 6 color printhead which includes gray in addition to the two blacks, cyan, magneta and yellow ink cartridges.
Do not propose a new printer unless you are willing to provide one for the cost of shipping. The nearest authorized repair center is over 3 hours and a few hundred miles + away
10-07-2018 01:59 PM
Hi spetrilli,
It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:
http://Canon.us/ContactLI
01-06-2020 10:16 AM
01-06-2020 10:23 AM
05-09-2022 09:13 PM
Mine won't even allow performing any maintenance, just insists the printer needs to be taken for repairs (150 miles away for me).
01-06-2020 10:25 AM
01-06-2020 10:27 AM
01-06-2020 10:31 AM
01-06-2020 11:34 AM
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
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EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
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