Canon MG6320 Not Copying

[KeithImettler]

My Canon MG6320 will not copy or scan from the touch screen.  The touch screen is stuck on the center position showing the three options copy-photo-scan but will not "slide" to either selection.  I have turned off and back on the printer and the computer.  The printer will print from the compuer.  But the problem persists, the printer is unable to print from the touch screen..  All intanks are full, all covers are down.  Any solutions?

[ArthurJ]

Hi,

It sounds like there is a internal hardware issue with the printer and it would need to be replaced. If the printer is outside of it's 1 year warranty, you would qualify for the Canon Upgrade program. 

This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.