06-11-2020 01:30 PM
Hello , Im new to this printer. I bought new inks and cleaned it up etc etc . Yesterday it worked fine but today it says the printer is not connected ? Ive tried printing emals and no luck , Ive tried printing photos and no joy .. am I missing a simple point ,it has paper and im NOT using wireless , ive switched it on and off again as well.
thankyou
06-15-2020 12:49 PM
Hi sandymoo,
Please follow these steps:
1. Please click on the Apple in the upper left hand corner and then click on System Preferences.
2. In System Preferences, please click on Printers & Scanners.
3. In the Printers window, on the left hand side, click on the Canon printer 1 time and then click [-] at the bottom to remove it.
4. Repeat until all Canon MG5700s are removed.
5. Once complete, please click on the [+] at the bottom and re-add your MG5700 series printer.
When the printer is reinstalled, please attempt to print.
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.