Canon MG5700 will not scan to computer.

[phil01]

Canon PIXA MG5700  printer could not scan and send output to my computer, either wirelessly or even if the computer was connected directly via USB port. Reloaded the printer software but found that the Conon IJ Scan Utility is not installed. I can still send documents wirelessly from the laptop to the printer without any issue.

Laptop is using Windows 10. 

[Danny]

Thanks for joining the conversation, phil01!

So that the Community can help you better, we need to know exactly which Canon printer model you're using within the PIXMA MG5700 series.  The model number should appear on your printer's control panel near the ON button. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[phil01]

The Canon printer Model is MG5750.  (PIXMA MG5750).

On the printer itself the Scan option only offers option to scan to local PC, but this again does not work even if I connect the laptop directly to the printer via the USB. (Screenshot below).

Scan Option on Printer Controls. ( only provides option to scan to local printer, and even this does not work when printer connected directly to a laptop via USB port).

The Printer Quick Menu on my desktop does not even have any options in the Scan category (screenshot below)

Printer Quick Menu on laptop- ( No Scan Option)

[Patrick · Accepted solution]

Hi phil01,

The IJ Scan Utility must be installed in order to scan with your PIXMA MG5720's operation panel.

Let's reinstall your MG5720's drivers on your Windows 10 laptop.  We will install for use with your Wi-Fi.

Please disconnect the USB cable and then follow these steps:

1.  Please press the Windows key on your laptop's keyboard and the letter R, then let both go.

2.  In the Run window that appears, please type CONTROL and click OK.

3.  Click on View devices and printers.

4.  Right click the Canon MG5700 series printer and left click on Remove device.

5.  Repeat until all MG5700's are removed.

6.  Close the Printers window.

7.  Press the Windows key on the keyboard and the letter R, then let both go.

8.  In the Run window that appears, please type appwiz.cpl and click OK.

9.  Click on the Canon MG5700 series MP Drivers in the list one time.

10.   Click Uninstall at the top of the list.

Follow the on screen prompts to uninstall the drivers.

After the completes, please close that window.  Next, we will reinstall:

1.  To download the driver, please click this link:

Canon Support for PIXMA MG5700 series > Downloads

2.  Once that page loads, click Software & Drivers.

3.  Click the Download button to the right of "MG5700 series MP Drivers Ver. 1.01 (Windows)".

4.  When the download is finished, please open or run that file to begin the installation on your computer.  If you have to search for the file, the specific file name is "m68n-win-mg5700-1_01-ea34_2.exe".

5.  Follow the on screen prompts to reinstall the driver on your computer.

Click on the Windows button and then scroll down to the Canon Utilities folder and click on that folder.

Does the IJ Scan Utility now appear in the Canon Utilities folder?

If so, please open it and attempt to scan using the IJ Scan Utility.

Are you able to scan from your computer?  If you are, then please attempt to scan from your printer's operation panel.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[phil01]

Thanks for support. Working as per expectation.