Canon MG5560

[Rex0104]

Printer MG5560. Cannot use Scanner.

Code 9,244,3

You don’t have required privilege to access the specified folder

[kahveen]

Hi Rex0104

You have a printer model "MG5560 Printer" with an error code prompt on your computer with the following,

Cannot use Scanner.

Code 9,244,3

You don’t have required privilege to access the specified folder

Kindly provide us the following information for our reference,

1) Computer Operating System

2) Connection method between printer and computer

The following issue might driver or setting related.

Best Regards,

KahVeen

[loganhunt]

I am currently having the same problem. I just upgraded to Windows 10 from 8.1 on my Lenovo Yoga 2 Pro. I am connected with my printer/scanner via wireless.

[djstoltzrecords]

I ran into the same problem with an MG3222 printer after upgrading to Windows 10, what worked for me was the following:

Click on start menu

Type in IJ Scan Utility (provided you have that downloaded)

Right click and select "Run as administrator"

Select "Yes" if prompted to do so

After this I was able to initiate a scan from my laptop. Keep in mind this is a different printer that I have but as long as the software is the same I don't see why this wouldn't work.

Canon - will there be an update for software and drivers to support Windows 10 that will allow users to bypass the run as administrator option? I'm sure it'll take you guys a while since there's new security setting in this version of Windows from previous versions.

[djstoltzrecords]

Would also like to add I did this using a USB connection from the printer, might try that as well if you're going wireless right now.

[loganhunt]

Hm, for some reason on my laptop there is no choices when right-clicking the IJ Scan Utility; nothing pops up.

[gregors]

Thank you so much. You just saved my sanity and y wallet.

[kahveen]

Hi loganhunt,

Thank you for your reply.

Kindly try the following,

1) Connect your printer USB cable

2) Go to "Start"

3) Search "IJ Scan Utilty" and launch the application (left click)

4) Under "Product Name", Select your pritner model, MG5500 Series (without network)

5) Select "Document" in the "IJ Scan Utility" panel

* Your scanning will commence.

If you are prompted with any error, kindly share with us.

Best Regards,

KahVeen

[ACM525]

Hi KahVeen,

I have the same problem!

I upgraded to W10 from W7

My connection is via USB

I've reinstalled the drivers to no avail

Thanks~

ACM525

[kahveen]

Hi ACM525,

Thank you for your responds.

You may try the following method below.

1) Download the driver

2) Ensure that USB cable is NOT connected until the end of the driver installation

++++++++

Uninstall your current printer driver

1) Control Panel

2) Uninstall a program

30 Locate the driver and uninstall

1) Download the driver

a) Download this

(WIndows 10 32x/64x)

- http://support-au.canon.com.au/contents/AU/EN/0100609501.html

b) Run the installation

c) Select "USB Connection"

d) Complete the installation

2) Once you have completed the installation successfully, connect your USB cable.

3) Try performing a print.

Hope it helps,

Best Regards,

KahVeen