Canon MG5200 Inkjet printer

[rwburritt]

I cannot get my printer online.  We have just installed a new modem.  Has this anything to do with my problem?  The printer appears on my "devices".

[Karl1]

Hi rwburritt

Since you have a new modem, you wuold have to set the printer up to communicate with the new modem.  Use the following steps to set the printer up

,

1.

Use the  or  button (A) to display Setup, then press the right FUNCTION button (B).

2.

Use the  or  button (C) to select Wireless LAN setup, then press the OK button.

3.

 

Select Yes, then press the OK button.

When wireless connection is enabled, the Wi-Fi lamp (D) lights blue.

4.

Select Easy setup, then press the OK button.

5.

Select the access point name you wrote down, then press the OK button.

6.

Make sure that one of the above screens is displayed, then press the right FUNCTION button.

If the above screen is not displayed, go to 9.

7.

Enter the network key you wrote down on, then press the left FUNCTION button (E).

Press the center FUNCTION button (F) to switch character entry modes.

Enter upper and lower case letters of the alphabet correctly.

8.

Make sure that the network key is correct, then press the OK button.

9.

When the above screen appears, press the OK button.

[mcluvin737]

I am having the same problem. Mine will print from a laptop on the wireless network, but not from my desktops which are on the home network. I've configured the printer as shown above, and it shows that it's connected to the network. I've uninstalled and reinstalled the printer drivers with no luck. In the past reinstalling the drivers has worked temporarily, but now nothing.  When I print a document the print que shows a document pending but says the printer is offline.

[Jason]

Hello!

So that the Community can help you better, we will need to know exactly the version of Windows or Mac you are having the difficulty printing from.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[mcluvin737]

Sorry, Windows 7 home edition

[Patrick]

Uninstalling and reinstalling the network port and printer driver using the utilities on the CDROM should resolve this issue.  To perform the uninstall, please have the PIXMA MG5220's CDROM in the CDROM drive and then follow these steps:

 1.  Click on Start and then Run.  If Run is not in your Start menu, please follow these steps to add it:

     1-1.  Click Start.

     1-2.  Right click the Start menu and left click on Properties.

     1-3.  Click on the Customize button next to 'Start Menu'.

     1-4.  In the Customize Start Menu window, place a checkmark next to 'Run Command'.

     1-5.  Click OK in the Customize Start Menu window.

     1-6.  Click OK in the Properties window.

 2.  Click Browse. In the Browse window, click on "Computer".

 3.  Double click the CANON_IJ CDROM.

 4.  Double click the folder named WIN.

 5.  Double click the folder named Driver.

 6.  Double click the folder named DrvSetup.

 7.  Double click the file named DELDRV64.  In the Run box click OK. 

 8.  Click Execute to start uninstall and Yes to completely uninstall the drivers.

 9.  Once finished, click on Start and then Run.

10.  Click Browse. In the Browse window, click on "Computer".

11.  Double click the CANON_IJ CDROM.

12.  Double click the folder named WIN.

13.  Double click the folder named Driver.

14.  Double click the folder named LAN.

15.  Double click the file named CNMNPU.exe

16.  In the Run box click OK and then Yes on the Delete BJNP Port window.

17.  The uninstaller will prompt you to restart the computer, please click Yes to restart the computer.

To install the unit for use over your network wirelessly, please follow these steps when the computer restarts:

 1.  Use the up or down button on your PIXMA MG5220 to display Setup and press the right FUNCTION button.

 2.  Select Wireless LAN Setup and press OK.

 3.  Select Yes and press OK.

 4.  Select Easy Setup and press OK.

 5.  Select your access point name and choose OK.

 6.  Press the right FUNCTION button on the Enter passphrase or Enter WEP screen.

 7.  Enter your WEP or passphrase and press OK.

 8.  Make sure network key is correct and press OK.

 9.  When the connection confirmation appears, press OK.

10.  Take out and then reinsert the CDROM that came with the PIXMA MG5220.  The setup program will start automatically.  If the Autoplay screen appears, click Run and then Continue.

11.  Click on Easy Install.

12.  When the Easy Install screen appears, click Install.

13.  Select Use the Printer on Network and click Next.

14.  If it appears, please read the License Agreement carefully and click Yes if you agree.

15.  Click Next at the Printer Detection screen.

16.  Select your PIXMA MG5220 in the Detected Printers List and click Next.

18.  On the Canon IJ Network Tool screen, select the PIXMA MG5220 and click Next.

19.  Confirm the results and then click Finish to complete the installation.

[gfabaro]

I hope someone can help me with this issue. When it prints or copies, all the lines of a documents are not printing, it looks as if a line is skipped but it barely prints part of it or like a line cutting through it. I have done all the maintenance on it and all my inks levels are full or sufficient. I did this last week and printed a document and it came out fine. Now it is doing this. I have retried to aligment and cleaning and when it prints out it barely printing. its like fading and the screen asks you which way it best describes how it printed but that option is not there. Is this printer done?

[Michael]

gfabaro,

What you described does not appear to be related to network communication.  Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.