Canon MG4250 Paper Jam Message

[the_killjoy]

I have a Canon MG4250 which is displaying the error message 1303  (Paper Jam) I have followed all the instructions and am sure that there is no paper jammed.

I am assured that according to the great God Google this can be a false error message which can sometimes be cleared by running the baseplate cleaning; however whilst the error message is displayed I cannot access the tools menu via the LCD screen. Is there a way round this?

[Michael]

Hello.

Turn the printer off and unplug the power.  Then check to see if there are any visible obstructions in the paper paths that may be causing the error.

If no clear obstructions can be found in the paper paths, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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