01-16-2020 06:02 PM
I got a brand new canon MG2522 in November 2019. It has been used very few times. I am a college student working on my masters. It is a necessity to have a printer. I am very disappoinetd in canon.
The printer will communicate with my computer and begin printing, but It will only take half the sheet in. It willl continue the printing noises until the job is done as if the paper has gone through. It then shows I have a paper jam issue.
I have tried using one sheet a time, multiple, lots, and little amounts. I have also held the stop button to clean the rollers. I NEED THIS FIXED ASAP. I do not have the money to buy a new printer.. like I said college studnet. PLEASE HELP!!!
01-17-2020 03:21 PM - edited 01-17-2020 03:22 PM
Hi LouieColeman,
Because your PIXMA MG2522 is still in warranty, it is recommended that you contact one of Canon's Technical Support Representatives via phone. To contact a Technical Support Representative, please use the link below:
http://Canon.us/ContactLI
04-16-2020 09:25 PM
04-30-2020 04:47 PM
Hi Csutterfield,
If the printer is able to feed paper through and make a copy, it looks like the issues is different than the one above. The paper feed should be working if you can make copies but, there might be a problem with the connections drivers on the computer. To assist further with your issue, I would need some additional information. If you could reply to this message with the information below we can provide some trouble shooting steps.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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