Canon MG 2520 - Scanner Black line Image

[MyMG2520]

Hello to all Canon friends,

I have an issue with my Canon MG 2520. I black strip/line is appearing when I scan a document. 

I have attached an image so you can see better.

I have searched many post similar to this issue but none have worked to find the solution.

(Cleaning/Hard Reset)

Thank you beforehand for your help and time in helping me resolve this issue.

[Ramona]

Hello,

Do you experience the same issue when making a photocopy directly from the unit as well as when trying to scan?

Should you need more immediate assistance, please contact a Canon technical support representative at one of the methods provided here. A representative will be happy to assist you free of charge.

[MyMG2520]

Yes, the line appears on both whenphotocopy and scan.

What can I do to fix it?

[Patrick]

Hi MyMG2520,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

[EarlHickey73]

Hello I have the same issue , When printing everything is fine but when scanning or photocoping I get a thick solid black line approx 1/2 inch down the side of the doc . I have cleaned , I have factory reset , I have updated firmware , but still the same . you can see the black line on the scan preview and it doesn't matter if you move the paper to a different spot on the scanning bed or it you completly cover the scan bed with multipul sheets of paper . the settings are set to A4 for an A4 sheet , I can send you a photo of the printer preview lcd screen with line on it , if you need it . ty