10-09-2017 01:16 AM
I will never buy another product from you again. I purchased a MG3500, it has been nothing but trouble. The paper never fed correctly and now there are ongoing issues with the printer ink. This is the worst product with little QA. Yes I'm a techie, I can tell when a product has been poorly manufactured.
The time and money wasted is not worth another penny of my money. I hope enough people see this message and never purchase a printer from you again. Here is how pushing bad products affects us:
I needed to print important insurance papers for a deadline, I can't because your printer is malfunctioning and doesn't think there is any ink
The reset instructions don't work not to mention I wasted money purchasing additional cartdridges because I believed the false reading
The last time I had major problems I was ill, I had to print 10 pages, which took roughly 2 hours of troubleshooting then hand feeding
The two hours I spent tonight means I've not been able to work which means I now need to cram in two more hours tomorrow
Now because I've given up on your printer, I have to spend time I don't have shopping for another printer and I don't feel well and I don't want to carry too much weight.
This is why you've lost a loyal customer. I will never purchase another canon product, you are too high maintenance.
12-26-2017 01:00 AM - edited 12-26-2017 01:00 AM
We are happy to assist you with any difficulty you are experiencing with your printer. We ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge, and provide you with servicing options if needed.
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