Canon G6020 printer no black

[sadamsfam]

G6020 printer does not print any black. Not light black or smudgy black, NO blank. I have been thru multiple cycles of Cleaning, Deep Cleaning, and Ink Flush.  The Test Page has blue heading and no black text on the page.  The Nozzle Check page has nothing for the black grid that should be on the top of the page, then prints the colored lines, including the letters and rectangles to the left of the color lines that print in black on gray.   All ink tanks are full.

[sadamsfam]

I found the firmware level on the printer was not current, and was able to update firmware.  But still does not print any black.

[ArthurJ]

Hi,

If you have performed a cleaning, deep cleaning and ink flush and the Black ink still wont print then your G6020 would require service. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[sadamsfam · Accepted solution]

Only solution has been to replace the black print head.