11-23-2016 10:30 AM
I just got yesterday my MG7720 printer. I can print teh exact sam docuemnt on cardstock (cut to size of envelope) but everytime I load envelopes it does not print correctly.
11-25-2016 08:47 AM
Hi mommatwinsx2,
So we can better assist you, please let us know what operating system is on your computer (version of Windows or Mac OS X), what size envelope you are trying to print, and how the envelope looks when it prints incorrectly.
11-25-2016 09:44 AM
11-25-2016 09:45 AM
I have downloaded the latest driver as requestsed by tech support. It prints card stock same size but not envelope. Envelope size is 5.1875 x 7.1875
11-25-2016 09:48 AM
11-25-2016 09:49 AM
The last picture is what I am trying to print. I am using Microsoft Word.
11-25-2016 01:00 PM
Hello.
Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.