Cannot Print Custom Sized Envelopes on MG7720

[mommatwinsx2]

I just got yesterday my MG7720 printer.  I can print teh exact sam docuemnt on cardstock (cut to size of envelope) but everytime I load envelopes it does not print correctly.  

[Ramona]

Hi mommatwinsx2,

So we can better assist you, please let us know what operating system is on your computer (version of Windows or Mac OS X), what size envelope you are trying to print, and how the envelope looks when it prints incorrectly.

[mommatwinsx2]

[mommatwinsx2]

I have downloaded the latest driver as requestsed by tech support.  It prints card stock same size but not envelope.  Envelope size is 5.1875 x 7.1875

[mommatwinsx2]

[mommatwinsx2]

The last picture is what I am trying to print.  I am using Microsoft Word.

[Michael]

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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