Can't register PIXMA TR4722

[nanna13]

I just bought a canon PIXMA TR4722 and cannot get it registered - is there a "trick" to doing this...thank you 

[shadowsports]

Greetings,

Product registration is done at MyCanon

MyCanon

Did you purchase the printer from a Canon authorized dealer?  

The registration process is typically straight forward.  What aren't you able to do.  Are you receiving an error message?

[Tannie87]

I am having the same issue. I bought the tr4722 from Walmart.com when I try to register it says it is unable to as the serial number indicates it was not meant to be sold in the United States

[Stephen]

Hi, Tannie87!

I'm sorry you're having an issue registering your printer. When was the printer purchased from Walmart? 

Please verify you're using the correct number. It's easy to confuse them!

The Serial Number is on a sticker on the right-hand side of the back of the machine.  It consists of four letters followed by five digits, for example, "ABCD12345"

Please note that AZDK is part of the FCC information and is not the serial number for your printer.

[Tannie87]

It was purchased December 13th 2024 online and I just received it today. I am putting in the SN as indicated and it says it is not intended for sale in the United States and is ineligible for registration and support in the US 

[Removed SN for privacy] is  serial

Thank you so much for any help and for your time!

[Stephen]

It looks like that block of serial numbers hasn't been put into our database yet. Do me a favor and send me an email so I can follow up on this. I need a copy of your proof of purchase (receipt). If you bought it online, forward a copy of the invoice that shows it was purchased from Walmart online. 

I also need your My Canon Account info - your name and email address associated with it, and the serial number you've already given me here. Send it to CUSA_Social@cusa.canon.com  (that's CUSA_Social) Subject: Attention Stephen Re: Registration of Walmart Printer (or something to jog my memory). 

I'll follow up with the appropriate people and take care of it for you. 😊

[Tannie87]

Email sent, Thank you very much!

[Stephen]

You're welcome!