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Can't print to CD with Pixma iP8720

CTHank
Apprentice
Just got the Pixma iP8720 but can't get it to print on my CD. I use My Image Garden, create my CD layout, choose the "paper size" (Standard disc 4.7" small inner circle) and click print but when the print dialog screen comes up, it's not showing the disc option. It just prints the disc image on paper. I'm running Mac OS 14.5 on a MacBook Pro 14" 2023.
 
I've read the previous thread on this from 2014 but I don't think the two options presented there (using an old Windows program (CD-Label Print v1.4.2) or unchecking print by Airplay can work for my issue.
1 ACCEPTED SOLUTION

CTHank
Apprentice

For anyone who might care, two things solved this problem for me and allowed me to print on discs.

First, a shout-out to the Canon Tech Support phone guy (maybe Bill was his name?) who was super-conscientious and helpful and kept at it until we successfully printed a disc. These days there are lots of frustrating experiences with tech support so it's great to have a really satisfying experience. Canon: Give that man a raise!

Anyways, the first thing I needed to do was to go into my Apple System Settings and click on "Printers & Scanners." It was showing two listings for "Canon iP8700 series." One of them had an Apple driver. I had to delete that one and keep the one that was showing "Driver version 16.80.0.0" (or whatever is the most recent driver version downloadable from the Canon site).

The other change was in My Image Garden. Under "Settings" (what Apple is calling Preferences now), it showed that the "Print/scan using AirPrint" box was checked (or active). According to Bill (?), the default was supposed to be unchecked or inactive but that might have changed with a recent update. Anyway, I unchecked the box, clicked print and was good to go.

Again, much thanks for a satisfying tech support experience in 2024, Canon!

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3 REPLIES 3

CTHank
Apprentice

For anyone who might care, two things solved this problem for me and allowed me to print on discs.

First, a shout-out to the Canon Tech Support phone guy (maybe Bill was his name?) who was super-conscientious and helpful and kept at it until we successfully printed a disc. These days there are lots of frustrating experiences with tech support so it's great to have a really satisfying experience. Canon: Give that man a raise!

Anyways, the first thing I needed to do was to go into my Apple System Settings and click on "Printers & Scanners." It was showing two listings for "Canon iP8700 series." One of them had an Apple driver. I had to delete that one and keep the one that was showing "Driver version 16.80.0.0" (or whatever is the most recent driver version downloadable from the Canon site).

The other change was in My Image Garden. Under "Settings" (what Apple is calling Preferences now), it showed that the "Print/scan using AirPrint" box was checked (or active). According to Bill (?), the default was supposed to be unchecked or inactive but that might have changed with a recent update. Anyway, I unchecked the box, clicked print and was good to go.

Again, much thanks for a satisfying tech support experience in 2024, Canon!

Fwiw, the tech support guy's name was Robert, not Bill. He was awesome.

Fwiw, the tech support guy's name was Robert, not Bill. These days, names go in one ear and out the other. He was awesome.

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